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US Office: (941) 925-1303 | Europe Office: +44(0)1223-851481

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Placing an Order

Contact RTI


Placing an Order

To order products or services from RTI call (941) 925-1303 or fill out our Order Form and fax it to our fax line at (941) 924-0699 or email sales@rti-rips.com. Customers may use any of the following payment methods:

Credit Cards. RTI accepts VISA, MasterCard and American Express. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Please note that cards attached to checking accounts may have longer times and added procedures for verification as well as daily limits.

C.O.D. We accept C.O.D. orders only from addresses within the United States. Only cashier's checks will be accepted as payment. Please make the cashier’s check payable to RTI Global, Inc. The amount of the cashier's check must be exactly the total cost of the order, plus shipping, handling and processing charges and sales tax, if applicable. All cashier's checks are subject to verification, and we require a copy of the cashier's check for orders over $500. The cashier’s check must be handed to the courier at the time of delivery. Do not mail in cashier’s checks. For security reasons C.O.D. orders are only taken over the phone.

Personal and Business Check. RTI will accept personal and business checks for prepay orders. Allow for 10 business days for clearing plus delivery time of check. You may also mail in certified checks, money orders, and cashier’s checks for payment. The product is not set aside until order clears so stock on hand may change from the time the order is placed. For security reasons prepay orders are only taken over the phone.

Wire Transfers and Other Payment Methods. If you wish to arrange another payment method, such as a wire transfer, please call or email for payment information.


Sales Tax

RTI purchases will include any applicable sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping. If you phone in your order, the RTI salesperson will provide the final dollar amount of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the new tax rate in effect at the time of shipment will apply.


Shipping

Most items will ship in 1 to 5 business days and the delivery time to our customer varies based on location and carrier. The shipping time for special orders or out of stock items may vary and will be noted on your order confirmation. If you would like to confirm delivery times prior to placing an order please feel free to contact us. Shipping costs are not refundable. Please review our shipping options and policies, and plan your purchases accordingly. Not all items are eligible for overnight delivery. Due to special packaging requirements we may not be able to ship products to certain areas or be constrained on our shipping options. The estimated shipment date on your order is based on product availability, payment-processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorization in the case of credit card orders). Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. In accordance with FedEx shipping policies, all shipping methods require the FedEx carrier to obtain a signature at time of delivery.

Credit Approval. Credit approval and order transmission can take several minutes, but may take longer for new customers and/or larger orders.

Oversized or Overweight Shipments. Shipments whose dimensions or weight exceed our normal freight services are subject to additional charges and limitations that vary by product, location, and freight receiving facilities at the ship to address.

Signature and Physical Address. All orders require a signature upon delivery. Therefore, a physical address is needed. We do not ship to post office boxes.

Rerouting. Packages cannot be rerouted once shipped for customer security and logistical reasons.

Shipping, Handling and Processing Charges. Shipping, handling and processing charges may vary. Call or email to obtain the most current and competitive shipping, handling and processing charges, options, and specials. Special shipping offers may supersede these policies.

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