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TIFF RIP-Kits
TIFF & PDF Workflow
Platesetter & Imagesetter RIP-Kits
DI RIP-Kits
OKI & Digital Press RIP-Kits

Inkjet RIP-Kits for Proofing
Inkjet RIP-Kits for Separations
CIP3 RIP-Kits
PDF Raster RIP-Kits
FirstProof Remote Control
RIP Options
RIP Upgrades
Replacement RIP Computers
TIFF Catchers & Interface Cards
Demo Software


Film Imagesetters
Vastech Processors
Parts & Service


OYO Film


Technical Support
Calibration Services
Contact RTI


Billable Support Call ($150 per hour)
RTI includes 90 days of free technical support with every new software purchase. Not only do we have a great technical support group here to assist you with your software; we also have the equipment and tools necessary to give you the service you deserve. After the initial 90 days of free technical support, support becomes available at a rate of $150 per hour. We also offer annual support contracts for customers that wish to get unlimited technical support along with software upgrades.
Please have your Dongle Serial Number and Security Number (printed on the dongle) available when contacting our support team.

Billable Support Call



Annual Support with Software Upgrades ($995 per year)
RTI offers an annual support contract for the RTI Harlequin RIP. Users can initiate an annual support contract at any time. In order to initiate an annual support contract the RIP and Workflow must be the same version as is currently shipping. Customers using an older version (excluding minor revisions) of the software must upgrade to the current version before purchasing a support contract. Annual support contracts begin on the date of purchase and last for 12 months. An RTI annual support contract includes support during normal technical support hours (Monday through Friday 8:30a.m. to 5:00p.m. and Friday 8:30a.m. to 4:00p.m. Eastern Time).

Annual Support costs $995 per RIP license per year and includes:
Free software upgrades for the RTI Harlequin RIP including minor and major releases
Migration of software from older version to newer version
Unlimited technical support during normal support hours
Priority call-in and return assistance within two business hours
Remote online support, Skype and Online Chat included
10% discount on RIP options and interface kits

Annual Support with Software Upgrades




Configuring the Harlequin RIP

Creating Page Setups. Page setups are used to configure output devices.
TIFF Page Setup
Imagesetter/Platesetter Page Setup

Sharing Printers. Creating shared printers gives users on your network the ability to print directly to the RIP software.
Sharing Printers from a Windows XP RIP (NT Input Channel)
Sharing Printers from a Windows or Macintosh RIP (Socket Input Channel)

Installing the PPD. When adding a new printer to a Windows or Macintosh computer, you will be prompted to select a PPD or INF file for the Manufacturer and Model of the printer you are adding. The RTI PPD is a universal PPD that is both 32 bit and 64 bit compatible so it can work on both Windows and Macintosh systems.
Download the RTI PPD Installer for Macintosh
Download the RTI PPD Files for Windows
Macintosh OS X Users: PPDs get loaded into the Library \ Printers \ PPDs \ Contents \ Resources \ en.lproj folder
Windows Users: PPDs get loaded into the C: \ Winnt \ system32 \ spool \ drivers \ w32x86 \ 3 folder

Video Tutorials
Video tutorials require Adobe's Flash Player. To download the player visit: http://www.adobe.com/products/flashplayer/
Advanced Media Saving
ROAM (Preview)
Sharing Printers from a Windows RIP (NT Input Channel)
Sharing Printers from a Windows or Macinotsh RIP (Socket Input Channel)

Harlequin RIP Dongle Driver
Windows RIP Dongle Driver (Driver v.7.6.6)
No dongle driver is required if running the RIP on Macintosh OS X

Migrate Utility
The migrate utility allows you to automatically migrate your settings from a previous version of the RIP to a newer version. If you are upgrading your RIP you can use this utility to transfer your page setups, calibration data and input channel data into the new RIP.
Windows RIP Migrate Utility (Migrate v.5.0r0)
Macintosh RIP Migrate Utility (Migrate v.5.0r0



Tips & Tricks for the Harlequin RIP

Speeding up the Harlequin RIP. If you start your Harlequin RIP and it starts up slow, it is usually due to a bad page buffer or possibly a build up of temporary files. Events such as a system crash can cause the RIP to generate a corrupt page buffer file. To regain your RIP's original startup speed and also clear out any corrupted page buffers you can clean out the page buffers that have built up in your RIP. Doing this will delete any jobs that are stored in the RIP's Active Queue and Held Queue. To delete the page buffers you will need to quit the RIP then open the Hard Drive\RTI\SW\PageBuffers folder. Delete all of the items (including all files and folders) that are inside the PageBuffer folder. Do not delete the Page Buffers folder but delete everything inside the PageBuffer folder. Be careful that you only delete the items in your PageBuffer folder. If you delete delete other files you may cause the RIP to become unoperational. After deleting the Page Buffer files you should be able to start the RIP software.

Backup/Restore the Harlequin RIP. Once your RIP has been installed and configured, RTI recommends making a backup of the entire RIP folder. This folder can then be used to restore your RIP to its original configuration in case something happens to the computer or operating system on your RIP Station. Before making your backup of the RIP folder you should empty the Active and Held Queues in the RIP monitor so that you free up any extra space inside the RTI folder. Next, you will need to ZIP or Compress the RTI folder. This keeps the files and folders from getting truncated when burning to a CD or DVD. Next, copy the zipped RTI folder from your hard drive (e.g.: C:\RTI.zip or RTI RIP-Kit.zip) to a CD or DVD.

Job Names within the RIP. Not all postscript applications send the job name using Adobe's Document Structure therefore the job name reported in the RIP’s active and held queues may not represent the job’s title. Because the RIP is not being supplied the information that it needs to report the correct name you may see job numbers or untitled documents in the RIP queues. RTI has written a couple Page Features that locate alternate job name information within the file and use it when placing jobs in the RIP queues. RTI recommends using these page features only if the job names are not showing up correctly within the RIP. If you are not having a problem with job names on the RIP we suggest that you do not use these page features. Also it is important to note that a common reason for the job mame from a Macintosh not appearing correctly at the RIP is that the Macintosh computer has no name assigned to it. To install the page features download the following file: PageFeatures.zip. Once the file has been downloaded, unzip the folder. Copy the contents (files with the PageFeatures folder) to the Hard Drive\RTI\SW\PageFeatures folder. Place the files into the Page Features folder. Next, you will need to edit your Page Setup by going to the RTI RIP-Kit or File menu and scrolling down to Page Setup Manager. Edit your page setup and then check 'Enable Feature' and select one of the newly installed page features. Click OK to exit all of the windows. Resend your job and see if the name appears in the queue. If it does not, you can test changing the page feature to the other page feature and repeating the process. Remember, you will have resend the job in order to test the naming because the original file would have used the old page feature.

Scriptworks Channel Not Running. If you are getting this message at the RIP computer, it probably means that a job was sent to one of the shared Windows printers at the RIP while the RIP and input channels were not running. To resolve this issue, open the RIP and click on the green traffic light or go to RTI RIP-Kit - Start Inputs from within the RIP menu. If the jobs start processing through the RIP then you have resolved the issue. If jobs are still not going through to the RIP, then you will need to go to the Input Controller and verify that all of your input channels are enabled. If the input channels are enabled you will need to go into the Start - Control Panel (or Printers and Faxes) section of Windows and double-click on the printer with the issue. If you have jobs in the print queue that have errors, clear them out. Once this is done you should be able to print to the RIP.

No PB2 Card Found. "No PB2 card found" or "PB2 card not found" errors at the RIP often mean that the RIP computer has lost communication or may not be able to communicate with the interface box at the time your job was released from the RIP. Some operating systems including Windows 7 may power down USB functions on the motherboard to save energy but this may also shut down the communication between the interface box and the computer. We recommend the following: (1) Unplug the blue box and move it to a different USB port. We recommend using a USB port on the back of the computer. This will force the operating system to reload the firmware and driver for the blue box. (2) Go into Power Settings and turn off selective USB controls. To do this you will need to go to Start (Windows logo) and click on Control Panel. Open the Control Panel in "Large icons" or "Small icons" view by clicking on the VIEW BY drop down menu within the Control Panel of Windows. Next click on the Power Options icon. Click on the "Change plan settings" link. Normally you will be changing the power plan that you have selected as your default power plan. Next, click on the "Change advanced power settings" link. Click on the "Change settings that are currently unavailable link." NOTE: You will need to be logged in as an administrator account to be able to click on this option. This option allows you to change the power plan settings that are grayed out by default. Click on "USB Settings" and change "Selective Suspend" to DISABLE. Click the Apply button and then OK out of the windows to save your settings.

Calibration. Fore more information on calibrating your Harlequin RIP please visit our RIP calibration page.

Eliminating Moiré. The RTI Harlequin RIP includes a feature called Harlequin Precision Screening (HPS) which is designed to alter both angle and line screen in order to achieve moiré free output. If you are having an issue with moiré we would first suggest turning this feature on to see if the issue goes away. To enable Harlequin Precision Screening, you would go to the RTI RIP-Kit or File menu and scroll down to Page Setup Manager. Edit the page setup that you are using. In the page setup click on the hand pointing to the four color pages to the right of the Style drop down menu. This will open the Separations Manager. Edit your Separation Style and at the bottom of the window you will see a checkbox for 'Enable Harlequin Precision Screening'. If this unchecked, check the box and then click OK out of all of the windows. ReRIP your job and then output the file. Unfortunately you cannot use the RIP's preview as a judge for moiré, you must output the film or plates to see if you have resolved the issue. Do not simply drag a job from the held queue to the active queue as this would have your old screening information in the file, you must reRIP the job to the same page setup. If enabling Harlequin Precision Screening does not resolve the moiré you can also try increasing the resolution in the page setup (leaving the angles unchanged) or increasing the resolution in the page setup (with alternate angles entered).



Harlequin RIP Manuals

Harlequin RIP v.9 Manuals
Harlequin RIP v.9 Manual for Windows
Harlequin RIP v.9 Manual for Macintosh
Harlequin ColorPro Manual
TrapPro Manual
CIP3 Plugin Manual
JDF Enabler 3.0 Manual
Migrate v.4.0 Manual
OKI 9650 Manual


Equipment Brochures

Agfa Acento E, S
Agfa Acento II
Agfa AdvantageN
Agfa Arkitex NewsDrive
Agfa Avalon
Agfa Avalon LF
Agfa Avalon SF
Agfa Avalon N8
Agfa Avantra 25
Agfa Avantra 30
Agfa Avantra 44
Agfa Avantra 44S
Agfa Avantra 44XT
Agfa Avanxis
Agfa Galileo
Agfa Paladio
Agfa Paladio II
Agfa Phoenix 2000
Agfa Phoenix 2250
Agfa Phoenix News
Agfa Polaris XC_XCV
Agfa Polaris XDV
Agfa Polaris XT_XTV_XE_XEV
Agfa Xcalibur 45
Agfa Xcalibur VLF
Alfaquest Espirit
Alfaquest Fastrack V
Alfaquest NewsMate
Alfaquest NewsXpress
BasysPrint UV-Setter 400, 800
BasysPrint UV-Setter 5
BasysPrint UV-Setter 646
BasysPrint UV-Setter 656
BasysPrint UV-Setter 7
BasysPrint UV-Setter 11, 15, 16
BasysPrint UV-Setter 710HS
BasysPrint UV-Setter 1116
BasysPrint UV-Setters
BasysPrint UV57F
Creo Lotem 400
Creo Lotem 800
Creo Lotem 800 Quantum
Creo Thermoflex
Creo Trendsetter
Creo Trendsetter 3230
Creo Trendsetter 3230F
Creo Trendsetter 3244
Creo Trendsetter 3244FAL
Creo Trendsetter 4557
Creo Trendsetter 5067
Creo Trendsetter 5080
Creo Trendsetter 5467
Creo Trendsetter VLF
Creo Trendsetter Spectrum
Cron HighWater TP33, TP46
Cron HighWater UVP46
Cymbolic Sciences Emerald
Cymbolic Sciences Saphire
Cymbolic Sciences PlateJet 4
Cymbolic Sciences PlateJet 8
Dotline C35
Dotline CA55 CA55Vx
Dotline C55_C55 Vx
Dotline C85
Dotline News NA 55
ECRM DesertCat 88
ECRM DPP1200
ECRM DPX2
ECRM DPX4
ECRM DPX4 Eco
ECRM Mako 2
ECRM Mako 2x
ECRM Mako 36, 46, 56
ECRM Mako 4
ECRM Mako 4matic
ECRM Mako 4x
ECRM Mako 8
ECRM Mako 8x
ECRM Mako 800
ECRM Mako News
ECRM Mako Newsmatic
ECRM Mako NewsmaticHS
ECRM Mako NewsXtra
ECRM Nautilus 8
ECRM NEWSmax
ECRM NEWSmax SA
ECRM Stingray 52
ECRM Stingray 63
ECRM TigerCat 2
ECRM TigerCat 4
Epson Stylus Pro 4000
Epson Stylus Pro 4800
Epson Stylus Pro 4880
Epson Stylus Pro 7600
Epson Stylus Pro 7800
Epson Stylus Pro 7880
Epson Stylus Pro 7900
Epson Stylus Pro 9600
Epson Stylus Pro 9800
Epson Stylus Pro 9880
Epson Stylus Pro 9900
Epson Stylus Pro 10000
Epson Stylus Pro 10600
Epson Stylus Pro 11880
Epson Surepress
Escher-Grad Cobalt 24
Escher-Grad Cobalt 32
Escher-Grad Cobalt 32VLF
Escher-Grad Cobalt 4 Auto
Escher-Grad Cobalt 4 News
Escher-Grad Cobalt 4 Next
Escher-Grad Cobalt 6 Auto
Escher-Grad Cobalt 6 News
Escher-Grad Cobalt 6 Next
Escher-Grad Cobalt 8 Auto
Escher-Grad Cobalt 8 News
Escher-Grad Cobalt 8 Next
Esko Espresso
Esko CDI Advance 5080
Esko CDI Compact 4835
Esko CDI Spark 2120
Esko CDI Spark 2530
Esko CDI Spark 4260
Esko CDI Spark 4835
Esko CDI Spark 5080
Esko DPX4
FFEI Alinte 4 Range
FFEI Alinte 8 Range
FFEI Alinte News VN10
FFEI Alinte News VN20
FFEI Alinte News VN30
FFEI Alinte News VN40
Flexo Lasersetter Piccolino, Piccolo, Piccolo FX
Flexo Lasersetter Medio, Largo, XLargo
Fuji Dart 4300 E, S
Fuji FC 5040, FC 5055
Fuji Javelin 8300 E, S
Fuji Javelin 8600 E, S, Z
Fuji Javelin T9000
Fuji Luxel F6000
Fuji Luxel F9000
Fuji Luxel T6300
Fuji Luxel T9300
Fuji Luxel T9500
Fuji Luxel T9800
Fuji Luxel V-6
Fuji Platesetters
Fuji PictroProof II
Fuji Saber V-6
Fuji Saber V-6E
Fuji Saber Vx-9600
Fuji Thermal CTP
Hanky CTF-100
Hanky CTP-100
Heidelberg Duosetter
Heidelberg GTO 52
Heidelberg Herkules
Heidelberg Primesetter 74
Heidelberg Primesetter 102
Heidelberg Prosetter P102
Heidelberg Prosetter P52
Heidelberg Prosetter P74
Heidelberg Prosetter PF74
Heidelberg Prosetter PF102
Heidelberg QMDI
Heidelberg Quasar
Heidelberg QuickSetter 400, 460
Heidelberg Signasetter
Heidelberg Speedsmaster 102
Heidelberg Speedmaster CD 102
Heidelberg Speedmaster SM 74
Heidelberg Suprasetter 75
Heidelberg Suprasetter 105
Heidelberg Suprasetter 145
Heidelberg Suprasetter 162
Heidelberg Suprasetter 190
Heidelberg Suprasetter A52
Heidelberg Suprasetter A75
Heidelberg Suprasetter A105
Heidelberg Topsetter 74
Heidelberg Topsetter 102
Heidelberg Trendsetter
HelioFlex F2000
HighWater Cobra
HighWater Cobra 2
HighWater Cobra 8
HighWater Platinum 2218, 2230, 2236
HighWater Python
HP DesignJet 90
HP DesignJet 120
HP DesignJet 130
HP DesignJet 5500
HP DesignJet T610
HP DesignJet T1100
HP DesignJet Z6100
HP Indigo 3050
HP Indigo 3500
HP Indigo 5000
HP Indigo 5500
KIWO ImageJet
KIWO I-Jet 2
KIWO ScreenSetter 2
KIWO ScreenSetter 7050, 4030, 3030, 2820
Kodak Flexcel
Kodak Generation News
Kodak DirectPress DI 5334
Kodak DirectPress DI 5634
Kodak KPG Direct Press 5034
Kodak Magnus 400
Kodak Magnus 400II
Kodak Magnus 800
Kodak Magnus VLF
Kodak Magnus XLF
Kodak ThermoFlex Mid
Kodak ThermoFlex MidH
Kodak ThermoFlex Narrow
Kodak ThermoFlex NarrowH
Kodak ThermoFlex Wide
Kodak ThermoFlex WideII
Kodak Trendsetter News
Kodak Trendsetter NX
Kodak Trendsetter VLF
Kodak Trendsetter 400III
Kodak Trendsetter 800III
Kodak Violet News
Konica EV-Jetsetter 3100
Konica EV-Jetsetter 5100
Krause CTP Easy
Krause LS Jet
Krause LS Jet Asia
Krause LS Performance
Krause LS Precision V8
Krause LS Precision V16
Krause LS Precision V24
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Krause XJet
Krause Smart'n'Easy
Latran Prediction 1420
Latran Prediction 2000
Latran Prediction 2230
Latran Prediction 4600
Luscher JetScreen DX22
Luscher JetScreen DX35
Luscher FlexPoseDirect
Luscher Multi DX
Luscher Xpose 75
Man Roland 50
Man Roland 200
Man Roland 200H
Man Roland 500
Man Roland 700 Direct Drive
Man Roland 700 HiPrint
Man Roland 900
Man Roland 900 XXL
Mitsubishi DPX 2
Mitsubishi DPX 4
Mitsubishi DPX 5080
Mitsubishi DPX Genesis
Mitsubishi SDP-Eco1630II
Mitsubishi TDP
OKI C9650
OKI C9800
OKI proColor511
OKI proColor910
OKI proColor930
OLEC DSI 30, 40, 50
OYO Diablo
OYO EcoPRO
OYO Goblin
OYO Liberator
OYO TechStyler
OYO Spyder
Presstek Compass 4015, 4038
Presstek Compass 8022, 8030
Presstek Dimension 200, 400
Presstek Dimension 800
Presstek Dimension Pro 800
Presstek DPM Pro 400
Presstek 34 DI
Presstek 52 DI
Presstek MEGA Thermal CTP
Printware PlateStream Violet
Printware Violet 4
Printware Violet HS
RichmondGraphics DirectJet CTS
RichmondGraphics DirectJetPro CTS
RIPit SpeedSetter VM
RIPit SpeedSetter VM 4
RIPit SpeedSetter VM Plus
Ryobi 3404 DI
Ryobi 680 Series Press
Scangraphic Othello
Scitex Dolev 4News
Scitex Dolev 4Press
Scitex Dolev 800, 800V2
Scitex Dolev 250
Scitex Dolev 450
Screen FT-R 3035 3050
Screen Katana 5040R
Screen Katana 5055R
Screen Katana FTR 5040
Screen Katana FTR 5055
Screen Platerite 2055 Vi-S
Screen Platerite 2055 VR
Screen Platerite 4300E
Screen PlateRite 4300S
Screen PlateRite 8000
Screen PlateRite 8000II
Screen PlateRite 8100
Screen PlateRite 8200 Niagra
Screen PlateRite 8600
Screen PlateRite 8800E
Screen PlateRite 8800II
Screen PlateRite 8800S
Screen PlateRite 8800Z
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Screen PlateRite FX870
Screen PlateRite FX1200
Screen PlateRite FX1524
Screen Tanto 5120
Screen Tanto 6120
Screen Truepress 344
Screen Truepress 544
Screen Ultima 24000
Screen Ultima 36000
Screen Ultima 40000 & 48000
StencilMaster
StencilMaster STM-TEX
SuperLuck SL-80CTP
SuperLuck SL-110CTP
Ultre 72E / 94E
Ultre 72P
Ultre 3000 / 4000
Ultre 5400
Ultre 5800
Vision 300 / 400
Xante VM2, VM4
Xerox Docucolor 400 DI
Xerox DocuTech 6155
Xerox DocuTech 6180
Xerox iGen3
Xerox iGen4


RTI can often assist with technical support on other Harlequin RIPs (PrintersRIP, ECRM Harlequin RIP, Presstek PearlRIP, Heidelberg Harlequin RIP, Heidelberg Harlequin QuickRIP, GIT Graphics Pro (Graphics Integration Technology) Harlequin RIP, GIL (Graphics Integration Limited) Harlequin RIP, Xitron Navigator Harlequin RIP, Highwater Torrent Harlequin RIP, Torrent RIP DI Edition, Torrent RIP Lite Edition, Torrent RIP Standard Edition, Torrent RIP Workflow Edition, Cascase Harlequin RIP, Cascade RIP, Rasterize-It Harlequin RIP, RasterizeIt RIP, SD-RIP, SDRIP, SDP-RIP, DI-RIP, GrafixRIP Harlequin Software, GIL Graphics Professionals, Scriptworks Harlequin RIP, Dolphin RIP, AII Agfa HQN, Aii Agfa HQN, Screen Hammer, Hammer HQN, Kodak HQ Harlequin RIP, NX NewsXtreme Harlequin RIP, K-RIP, Kammann RIP Software, K Press RIP, Screen HQ Harlequin RIP, Screen HQ-510, TorayRIP, Presstek Momentum Harlequin RIP, Ultre Harlequin RIP, UltreRIP). Certain restrictions apply.