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Need Help? TeamViewer Remote Support Now Available
When calling in for support we ask that you first download and install TeamViewer Quick Support. Please install TeamViewer on any computers that require remote assistance. Below you will find links to the latest versions of TeamViewer Quick Support. Once you have installed and run the TeamViewer application it will give you an ID and Password which can then be given to an RTI Support Representative over the phone or through our online chat application. If you are using an older operating system you may need to download a previous version of TeamViewer directly from the TeamViewer Website.
Are you having problems connecting and printing to your Harlequin RIP from certain computers on your network? Are you adding a new page setup and need to be able to print to the RIP from other computers on your network? Are you adding a new computer to your network and need to print to your Harlequin RIP? If you answered yes to any of these questions then this printer software package is what you need. This Package allows users to create new shared printers which can be easily accessed by Windows 2000, Windows XP, Windows Vista, Windows 7 or Windows 8 systems as well as Macintosh OS 10.3 through 10.9 (Mavericks) systems. This package includes the following:
You are licensed to run the printer setup software application on your Macintosh and Windows Systems. The printer setup software is not time limited so you may use the software as many times as you like while on your own network. The software may not be distributed or uploaded for any other use. You may not sell or otherwise distribute copies of this software, disk or any part herein.
RTI includes 90 days of free technical support with every new software purchase. Not only do we have a great technical support group here to assist you with your software; we also have the equipment and tools necessary to give you the service you deserve. After the initial 90 days of free technical support, support becomes available at a rate of $150 per hour. We also offer annual support contracts for customers that wish to get unlimited technical support along with software upgrades.
RTI offers an annual support contract for the RTI Harlequin RIP. Users can initiate an annual support contract at any time. In order to initiate an annual support contract the RIP must be the same version as is currently shipping. Customers using an older version (excluding minor revisions) of the software must upgrade to the current version before purchasing a support contract. An RTI annual support contract includes support during normal technical support hours (Monday through Friday 8:30a.m. to 5:00p.m. and Friday 8:30a.m. to 4:00p.m. Eastern Time).
Backup/Restore the Harlequin RIP. Once your RIP has been installed and configured, RTI recommends making a backup of the entire RIP folder. This folder can then be used to restore your RIP to its original configuration in case something happens to the computer or operating system on your RIP Station. Before making your backup of the RIP folder you should empty the Active and Held Queues in the RIP monitor so that you free up any extra space inside the RTI folder. Next, you will need to ZIP or Compress the RTI folder. This keeps the files and folders from getting truncated when burning to a CD or DVD. Next, copy the zipped RTI folder from your hard drive (e.g.: C:\RTI.zip or RTI RIP-Kit.zip) to a CD or DVD.
Job Names within the RIP. Not all postscript applications send the job name using Adobe's Document Structure therefore the job name reported in the RIP’s active and held queues may not represent the job’s title. Because the RIP is not being supplied the information that it needs to report the correct name you may see job numbers or untitled documents in the RIP queues. RTI has written a couple Page Features that locate alternate job name information within the file and use it when placing jobs in the RIP queues. RTI recommends using these page features only if the job names are not showing up correctly within the RIP. If you are not having a problem with job names on the RIP we suggest that you do not use these page features. Also it is important to note that a common reason for the job mame from a Macintosh not appearing correctly at the RIP is that the Macintosh computer has no name assigned to it. To install the page features download the following file: PageFeatures.zip. Once the file has been downloaded, unzip the folder. Copy the contents (files with the PageFeatures folder) to the Hard Drive\RTI\SW\PageFeatures folder. Place the files into the Page Features folder. Next, you will need to edit your Page Setup by going to the RTI RIP-Kit or File menu and scrolling down to Page Setup Manager. Edit your page setup and then check 'Enable Feature' and select one of the newly installed page features. Click OK to exit all of the windows. Resend your job and see if the name appears in the queue. If it does not, you can test changing the page feature to the other page feature and repeating the process. Remember, you will have resend the job in order to test the naming because the original file would have used the old page feature.
Scriptworks Channel Not Running. If you are getting this message at the RIP computer, it probably means that a job was sent to one of the shared Windows printers at the RIP while the RIP and input channels were not running. To resolve this issue, open the RIP and click on the green traffic light or go to RTI RIP-Kit - Start Inputs from within the RIP menu. If the jobs start processing through the RIP then you have resolved the issue. If jobs are still not going through to the RIP, then you will need to go to the Input Controller and verify that all of your input channels are enabled. If the input channels are enabled you will need to go into the Start - Control Panel (or Printers and Faxes) section of Windows and double-click on the printer with the issue. If you have jobs in the print queue that have errors, clear them out. Once this is done you should be able to print to the RIP.
No PB2 Card Found. "No PB2 card found" or "PB2 card not found" errors at the RIP often mean that the RIP computer has lost communication or may not be able to communicate with the interface box at the time your job was released from the RIP. Some operating systems including Windows 7 may power down USB functions on the motherboard to save energy but this may also shut down the communication between the interface box and the computer. We recommend the following: (1) Unplug the blue box and move it to a different USB port. We recommend using a USB port on the back of the computer. This will force the operating system to reload the firmware and driver for the blue box. (2) Go into Power Settings and turn off selective USB controls. To do this you will need to go to Start (Windows logo) and click on Control Panel. Open the Control Panel in "Large icons" or "Small icons" view by clicking on the VIEW BY drop down menu within the Control Panel of Windows. Next click on the Power Options icon. Click on the "Change plan settings" link. Normally you will be changing the power plan that you have selected as your default power plan. Next, click on the "Change advanced power settings" link. Click on the "Change settings that are currently unavailable link." NOTE: You will need to be logged in as an administrator account to be able to click on this option. This option allows you to change the power plan settings that are grayed out by default. Click on "USB Settings" and change "Selective Suspend" to DISABLE. Click the Apply button and then OK out of the windows to save your settings.
Calibration. Fore more information on calibrating your Harlequin RIP please visit our RIP calibration page.
Eliminating Moiré. The RTI Harlequin RIP includes a feature called Harlequin Precision Screening (HPS) which is designed to alter both angle and line screen in order to achieve moiré free output. If you are having an issue with moiré we would first suggest turning this feature on to see if the issue goes away. To enable Harlequin Precision Screening, you would go to the RTI RIP-Kit or File menu and scroll down to Page Setup Manager. Edit the page setup that you are using. In the page setup click on the hand pointing to the four color pages to the right of the Style drop down menu. This will open the Separations Manager. Edit your Separation Style and at the bottom of the window you will see a checkbox for 'Enable Harlequin Precision Screening'. If this unchecked, check the box and then click OK out of all of the windows. ReRIP your job and then output the file. Unfortunately you cannot use the RIP's preview as a judge for moiré, you must output the film or plates to see if you have resolved the issue. Do not simply drag a job from the held queue to the active queue as this would have your old screening information in the file, you must reRIP the job to the same page setup. If enabling Harlequin Precision Screening does not resolve the moiré you can also try increasing the resolution in the page setup (leaving the angles unchanged) or increasing the resolution in the page setup (with alternate angles entered).